Hotels' Crisis Response in Israel: A Social Responsibility Case Study during the 2012 Gaza Conflict

Hotels' Social Responsiveness in a Time of Crisis: An Israeli Case Study

Introduction:

In times of danger and crisis, businesses are often called upon to display social responsibility towards their communities. This study explores how Israeli hotels responded during the Gaza conflict in 2012 by offering assistance to those affected. By analyzing hotel responses through the lens of agency theory, homophily principles, a duty of care perspective, and the Kew Garden Principles KGPs, we m to shed light on hotels' social responsiveness.

:

This research adopts a qualitative analysis approach focusing on documented evidence from Israeli hotels during the 2012 Gaza conflict. Through content examination and data compilation, patterns in hotel responses were identified and categorized based on the aforementioned theoretical frameworks.

Findings:

The study revealed four primary ways in which hotels responded to the crisis:

1 Providing temporary shelters or accommodations at discounted rates for displaced individuals.

2 Implementing food assistance programs or donating meals to affected communities.

3 Organizing volunteer tea offer support services, such as psychological counseling and community engagement activities.

4 Offering financial contributions and donations to local charities and relief organizations.

Implications:

These findings highlight the significant role hotels play in responding to crises by leveraging their resources to benefit those in need. They demonstrate a commitment to social responsibility and reinforce the concept of the duty of care, where businesses have an ethical obligation to protect and support their communities during times of adversity.

:

This study underscores the importance of incorporating social responsiveness as part of hotel management strategies, especially during crises. By aligning their operations with community needs, hotels not only demonstrate corporate citizenship but also foster stronger relationships with stakeholders and contribute positively to society's resilience in challenging times.

Recommations for Future Research:

Future studies could explore how different industries respond to crises beyond the hospitality sector e.g., gas stations, grocery stores, restaurants, comparing similarities and differences in response patterns. Furthermore, examining the extent of these findings' generalizability across various geographical regions or crisis types would provide a broader understanding of social responsiveness under pressure.

The revised title reflects clarity on the subject matter Hotels instead of the hotel sector and adds specificity about the crisis being studied Gaza conflict. The introduction has been refined for better coherence, starting with a clear thesis statement. is succinctly described using active verbs to enhance . Findings are presented in concise points that highlight key outcomes of the study. Implications are discussed more broadly but still mntn focus on their relevance to hotels and social responsiveness. The draws attention back to the importance of social responsibility while offering suggestions for future research directions.

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